Discuss a distributor relationship
Describe the market and local support you can provide before defining a pilot and written commercial roles. Treating an initial discussion as an authorised distributorship or exclusive qualification misjudges the relationship.
Describe the market you can serve
A distributor discussion starts with the customers, operating sites and service coverage you can describe. Distinguish an established customer relationship from a market you hope to enter. Explain who will demonstrate equipment, translate operating information, arrange local installation and respond when a customer needs help. If those responsibilities belong to partners, identify the proposed division of work and what still needs to be agreed.
Browse self-service machine categories — Use this directory to name the retail vending, self-service cleaning or commercial dispensing categories you can support before a pilot is scoped.
Standard Options & Custom Self-Service Projects — Separate standard equipment options, physical changes, system integration and new development when preparing a self-service project brief.
Define a trial before discussing a rollout
Describe the purpose of the first machine or demonstration. State which product samples, payment workflow, site conditions and customer tasks the trial must assess. Agree what observations will support a decision to order additional units and how unresolved findings will be handled. Keep equipment evaluation separate from sales targets. Demand at each proposed location is assessed from the trial observations.
Agree the support plan before ordering equipment — Define installation, routine maintenance, fault diagnosis, spare parts and escalation responsibilities for your self-service equipment project.
Separate commercial and support responsibilities
A proposal should identify which organisation sells to the end customer, receives payment, arranges shipping, provides installation and handles warranty questions. Clarify the documents, training and spare parts included in the proposed scope and the work that requires a separate agreement. Discuss how local technicians will obtain model-specific instructions and escalate faults. Do not assume that purchasing equipment includes unrestricted software access or on-site service.
Name the holder for selling, receiving payment, shipping, installation, support questions and records. The about page publishes configuration, sample checks, factory acceptance and handover, and states that installation responsibilities, warranty scope and ongoing support are set out in the project agreement. The support page separates installation, routine care and fault reporting, and states that any warranty must be in the written agreement. This matrix is a purchase-preparation record. It is not a completed measured test or a service commitment from this site.
Self-service equipment manufacturing for your operating site — Use it to read the published project process for configuration, sample checks, factory acceptance and handover, including the statement that installation and ongoing support are set in the project agreement.
Schematic: equipment purchase, local sales, installation and support
Discuss terms without assuming an appointment
Explain any territory or channel conditions you want to discuss so they can be considered explicitly. Discuss distributor appointment, territory and commercial terms in a separate written agreement.
Further units, and any change to the configuration offered for the trial, stay with the trial observations and the written purchasing agreement. Stock is reserved in that agreement.
Frequently asked questions
Does contacting us make you an authorised distributor?
No. This question comes from the appointment boundary already on this page: an initial discussion is not an authorised distributorship or an exclusive qualification, and appointment, territory and commercial terms need a separate written agreement. The about page describes contact as the start of a configuration discussion, and states that installation responsibilities, warranty scope and ongoing support are set out in the project agreement.
Does a trial reserve stock?
No. This question comes from the purchasing boundary already on this page: demand at each proposed location is assessed from the trial observations, and stock is reserved in the written purchasing agreement. A first machine or demonstration does not by itself hold inventory.
Are software permissions or local service included by default?
No. This question comes from the scope boundary already on this page: purchasing equipment does not include unrestricted software access or on-site service. The about page states that installation responsibilities, warranty scope and ongoing support are set out in the project agreement. Software accounts and local service stay in that written scope.